REFUND & EXCHANGE POLICY

Returns and Exchanges in Egypt:

Due to safety reasons, opening the package while the courier awaits is no longer permissible

To be eligible for a refund or exchange, the product must be in the same undamaged condition as received, with the original JR Studio ticket attached. Each order is entitled to one Exchange process or one Refund process.

• Items bought with discount cannot be refunded and can only be exchanged

• All returns are executed through Instapay

• Shipping fees: Calculated during checkout based on the area

• Orders will ship within 4-5 business days

• Shipping Fees are non-refundable nor eligible for store credit

Returns and Exchanges in other Countries:

• There are no exchanges or refunds on any international orders. If there is a defect in the product, kindly contact us at info@Jasminerohayem.com with photos of the defected item and we will refund your full payment including the shipping fees. To avoid this, kindly check our size chart in our product page to make sure the size fits.

• International shipments may be subject to import taxes, duties and custom fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.